Information We Collect

Information You Provide Directly

When you interact with our website or sign up for our programs, you might share:

• Your name, email address, and phone number when you contact us or register for courses
• Payment information when you enroll in paid programs (processed securely through third-party payment processors)
• Dietary preferences and health goals you share to help us customize your learning experience
• Any messages or questions you send us through contact forms or email

Information Collected Automatically

Like most websites, we automatically gather certain technical information:

• Your IP address and general location data
• Browser type, device information, and operating system
• Pages you visit on our site and how long you spend on them
• Referring websites and search terms that brought you to us

We use standard analytics tools to understand how people use our site. This helps us improve the experience for everyone.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences and analyze site traffic. You can control cookies through your browser settings, though some features might not work properly if you disable them.

How We Use Your Information

We use the information we collect for several purposes:

How We Share Your Information

We don't sell your personal information. Period. But we do share it in limited circumstances:

Service Providers

We work with third-party companies that help us run our business. These might include:

• Email service providers that help us send course materials and newsletters
• Payment processors that handle transactions securely
• Web hosting and analytics services that keep our site running and help us understand usage patterns
• Customer support tools that help us respond to your questions efficiently

These companies are only allowed to use your information to provide services to us. They can't use it for their own purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government request. We'll also share information if we believe it's necessary to prevent harm, protect our rights, or address fraud or security issues.

Business Transfers

If Brainexa Cognia is involved in a merger, acquisition, or sale of assets, your information might be transferred. We'll notify you before this happens and explain any changes to how your data is handled.

Your Rights and Choices

Under U.S. privacy laws, particularly regulations like the California Consumer Privacy Act (CCPA), you have several rights regarding your personal information:

1. Access: You can request a copy of the personal information we have about you.
2. Correction: If information we hold is inaccurate or incomplete, you can ask us to fix it.
3. Deletion: You can request that we delete your personal information, subject to certain exceptions (like if we need it to complete a service you requested).
4. Opt-Out: You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
5. Data Portability: You can request your data in a commonly used, machine-readable format.

You also have the right to file a complaint with a regulatory authority if you believe we've handled your data improperly, though we hope you'll contact us first so we can try to resolve any concerns.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. This includes:

• Using encryption for sensitive data transmission (SSL/TLS protocols)
• Limiting employee access to personal information on a need-to-know basis
• Regular security assessments of our systems and partners
• Secure storage practices and regular backups

However, no system is completely secure. While we work hard to protect your information, we can't guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Generally:

• Account information is retained while your account is active and for a reasonable period afterward (typically three years) in case you want to reactivate
• Course enrollment data is kept for at least seven years to comply with educational record-keeping requirements
• Marketing contact information is retained until you unsubscribe or ask us to delete it
• Transaction records are kept for accounting and tax purposes (typically seven years)
• Website analytics data is typically aggregated and anonymized after six months

After these periods, we'll either delete or anonymize your information. In some cases, we may need to retain certain information for legal reasons even after you request deletion.

Children's Privacy

Our programs are designed for adults aged 18 and older. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it.

International Data Transfers

Brainexa Cognia operates primarily in the United States. If you're accessing our services from outside the U.S., your information will be transferred to and processed in the United States. The U.S. may have different data protection laws than your country.

By using our services, you consent to this transfer. We take steps to ensure your information receives adequate protection regardless of where it's processed.

Third-Party Links

Our website might include links to other sites we think you'll find useful. We're not responsible for the privacy practices of these external sites. When you leave our site, we encourage you to read the privacy policy of every site you visit.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your email address) or by posting a notice on our website.

The date at the top of this page shows when it was last updated. We encourage you to review this policy periodically.

California Privacy Rights

If you're a California resident, you have additional rights under the CCPA:

• You can request details about what personal information we've collected, used, disclosed, or sold in the past 12 months
• You can request that we delete your personal information (with certain exceptions)
• You have the right to opt out of the sale of your personal information (though we don't sell personal information)
• You can designate an authorized agent to make requests on your behalf
• We won't discriminate against you for exercising your privacy rights

To exercise these rights, contact us using the information below. We'll verify your identity and respond within the timeframes required by law.